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Policies

Cancellation and refund policy

This policy covers payments made to One Mario for ZodHR subscriptions and licences.

Last updated 21 October 2026

Free trial

Every plan can be tried free for 14 days without payment details, so you can make sure ZodHR suits you before you pay.

Cancellation

Subscriptions do not renew automatically, so there is nothing to cancel to stop future charges: simply don’t renew. ZodHR stays available until the end of the term you paid for.

To close your workspace or have your data deleted, write to us from the administrator’s email address.

Refunds

If you are not satisfied, you can ask for a full refund within 7 days of your first purchase.

Refunds for renewals and for licences added later are considered case by case, for example for a duplicate payment or a billing mistake.

If you were charged twice, or money was debited for a payment that did not complete, write to us with the payment ID. Failed payments are usually reversed automatically by your bank or Razorpay within 5–7 working days.

How to ask

Email [email protected] or call or WhatsApp +91 80193 93337 with your company name, the payment or order ID and the reason. We reply within 3 working days.

When you get your money

Approved refunds are made to the original payment method and usually reach your account within 5–7 working days after we start the refund, depending on your bank.